At Vanity Living, we want you to love every piece you bring into your home. If your purchase isn’t quite right, our returns process is designed to be simple, transparent, and customer-friendly.
30-Day Return Policy (T&Cs Apply)
We offer a 30-day return policy, which means you have 30 days from the day you receive your item to request a return.
To be eligible for a return, your item must be:
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In the same condition that you received it
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Unused, unassembled, and undamaged
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In its original packaging, including all foam, covers, and protective materials
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Accompanied by proof of purchase
To start a return, please contact us at info@vanityliving.com.au.
All approved returns must be sent to:
Vanity Living
7/350 Settlement Rd
Thomastown 3074
Victoria, Australia
Items returned without contacting us first will not be accepted.
Once your return request is reviewed and approved, we’ll provide:
✔ Return shipping instructions
✔ The correct return address (if different)
✔ Your return authorisation number
Inspect Before / Upon Delivery
Because our items can be large, heavy, and fragile, we strongly recommend the following:
If picking up from our warehouse:
Please carefully inspect your product at pickup.
Once the item leaves our warehouse in good condition, we cannot be responsible for any damage that occurs after collection.
If receiving delivery:
Please inspect your delivery as soon as it arrives.
If your item is damaged, defective, or incorrect, email us immediately at info@vanityliving.com.au with photos or videos so we can assist.
Damage claims must be made within 3 days of receiving your order.
Damages & Issues
Contact us straight away if you receive an item that is:
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Damaged
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Faulty
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Missing components
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Incorrect
We will review the issue and organise a replacement, refund, or resolution as appropriate.
No restocking fee applies to damaged, faulty, or incorrect items.
Restocking fees apply only to change-of-mind returns.
Non-Returnable Items
We cannot accept returns for:
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Sale items
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Gift cards
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Custom or special-order items
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Items returned without original packaging
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Items not in unused condition
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Items damaged after delivery or pickup
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Assembled items (assembled by customer or third party)
Change of Mind Returns
We accept change-of-mind returns within 30 days, provided the item is:
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Unused
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In perfect condition
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In its original packaging
A 20% handling and restocking fee may apply.
This covers inspection, repackaging, and warehouse processing.
All shipping fees (both ways) are the responsibility of the customer.
Exchanges
The fastest way to exchange an item is:
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Return the item under our standard return process
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Place a new order for the item you prefer
Refunds
Once we receive and inspect your returned item, we will notify you of the approval status.
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Approved refunds are processed to your original payment method within 7 business days.
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Your bank or card provider may take additional time to release the funds.
If more than 15 business days have passed since your refund was approved, please contact us at info@vanityliving.com.au.
